Customer Service
- Shipping & Delivery
- 1.Usually,We deliver the small order by UPS,DHL, FedEx,TNT,etc according to customer's instruction.
2.We also ship products by air freight or ocean container in the case of large quantity.
3.the time of The cargo arrives is decided in the cargo nature, the bilateral customs, and the transportation way which you choose.
If you can't find products which you need on our website,you can contact our professional sales, we are glad to serve you. - Privacy & Security
- Security is at top priority at eecx.com. We ensure the integrity and encryption of the data of every transaction by applying the most advanced security solution provider VeriSign.
- Returns & Replacements (Warranty)
- 1.About the quality and the warranty,In order to guarantee the bilateral benefit, with ours credit,we test all the functions of the products more than three times.In the case of merchanises are found defective, please return back to us. But All the returned parts are requested to be packaged as the same as ours, and original labels marked by us can not be removed, all of the parts can not be used or damaged deliberately.
2.We send the Products after checked the quantity , when you receive the goods, please check the goods carefully, if there has been short, please request the local customs or the carrier company you choosed to provide the proof,and send to us,we will ask the insurance company compensate the lost goods. - Ordering
- If you have a question about any aspect of your order or our website, our customer care representatives are available to help you 24 hours a day, seven days a week.
- Payment, Pricing & Promotions
- We accept T/T (Bank Transfer) and W/U ( Western union ) after arranging payment, please kindly fax or email us your bank receipt and your PI No. It will help us arrange your order more effectively. We can get your payment within 24 hours after you make the payment, the products shipment will be made within 2 days after acceptance of your order and payment.
- Viewing Orders
- After you successfully log in to the Customer Portal, the Orders grid is displayed. This grid lists all orders submitted with your current login.
- Updating Account Information
- Generally, you can update the information in the account record if you own the record, you manage the owner of the record, or the owner grants you editing access to the record. However, access levels can be adjusted to restrict or expand a user's access.
Depending on the fields you want to edit, you can update account information on the Account List page, the Account Detail page, or the Account Edit page. For more information on updating records, see Updating Record Details.
